Terms & Conditions

Rules and Policies

Basic Principle
By confirming the reservation, the client explicitly accepts the rules and policies outlined in this document, including the general rules, reservation policy, non-smoking policy, children policy, and privacy policy. Additionally, the client agrees to provide truthful information about themselves and to abide by the hotel’s regulations.


General Rules

  1. Right of Stay: Punta Leona Beach Club & Nature Resort reserves the right to determine the stay of its guests, clients, or visitors, who must adhere to the rules outlined in this document.
  2. Mandatory Registration: Clients are required to register upon arrival and check out upon departure, respecting the check-in and check-out schedules.
  3. Restricted Entry: Only registered guests are allowed to enter the hotel.
  4. Adherence to Schedules: Guests must respect the schedules for check-in, check-out, breakfast, room cleaning, and pool usage.
  5. Late Check-Out Penalty: Guests who check out after 12:00 PM without prior notice or justification will incur a $50 penalty. If the delay exceeds three hours, an additional night’s charge will apply.
  6. Extra Charges Payment: Guests are obligated to pay any extra charges incurred during their stay when requested by management.
  7. Liability for Damages: Guests are responsible for any damages or harm caused to themselves, other guests, employees, or the hotel’s infrastructure and equipment. Compensation or payment for such damages is mandatory.
  8. Valuables: Guests can use the in-room safe to store valuables and money. The hotel management is not responsible for the loss of these items.


The following are expressly prohibited:

  • Bringing animals into the hotel.
  • Using jet skis.
  • Operating boats.
  • Cutting trees, shrubs, branches, or flowers.
  • Disposing of trash, washing vehicles, or lighting bonfires.
  • Parking in unauthorized areas.
  • Driving over 20 km/h within the hotel grounds.
  • Carrying weapons of any kind.
  • Making loud noises or causing disturbances.
  • Misusing hotel equipment.
  • Removing furniture or items from rooms or common areas.
  • Using high-consumption electrical devices not provided by the hotel.
  • In general, any act that disturbs or inconveniences other guests.

Pool Usage Rules

  1. Enter the pool using designated access stairs.
  2. Do not smoke or litter in the pool or park area.
  3. Avoid using the pool during maintenance hours.
  4. Do not use room towels at the pool; pool towels must be requested at reception.
  5. Do not bring glass items or food into the pool area.
  6. Keep lounge chairs and umbrellas in their designated spots.
  7. Refrain from running or entering the pool inappropriately.
  8. Use nearby restrooms instead of urinating in the pool.
  9. Avoid entering hotel facilities while wet.
  10. Babies must wear proper swim diapers.
  11. Children under 12 must be accompanied by an adult.

Reservation Policy

  1. To make a reservation, a credit card must be provided, which will be charged 100% of the lodging cost in accordance with the hotel’s payment policies.
  2. At check-out, this guarantee can be voided, allowing payment with another card or method. (This clause is not applicable as it is not a standard practice at the hotel).
  3. Alternatively, reservations can be secured by transferring or paying 100% of the lodging cost via the bank's payment portal.
  4. Reservations not guaranteed 14 days before check-in will be unilaterally canceled by the hotel. (Not applicable due to established payment and cancellation policies).
  5. Reservations can be canceled without penalty up to 15 days before check-in. (Not applicable due to established payment and cancellation policies).
  6. Cancellations outside the penalty-free period and no-shows will not be eligible for refunds.
  7. Reservations secured through the bank or transfer, if canceled within the penalty-free period, may incur transaction fees. (This requires review as Punta Leona has not charged this fee before).
  8. Reservations can be modified up to 14 days prior to check-in, subject to availability. Late requests will not be refunded. (Not applicable because we abide by payment and cancellation policies that are previously published).

Non-Smoking Policy

  1. Punta Leona Beach Club & Nature Resort is a smoke-free establishment. Smoking is prohibited in all indoor (buildings) and outdoor (gardens) areas.
  2. In accordance with Law No. 9028, smoking is strictly forbidden in rooms and enclosed spaces, including balconies and terraces.
  3. Whoever is caught smoking or there are indications that they have done so, will have to suspend their stay and pay a fine of $500.

Children Policy

  1. Infants and Toddlers (0-2 years): Stay free of charge.
  2. Children (3-5 years): Stay free but pay 20% of their food consumption.
  3. Children (6-11 years): Stay free but pay for the reserved meal plan.
  4. Children (12 years and older): Considered adults.
  5. Maximum Children Per Room: Up to two children are allowed per room, sharing with two adults.
  6. King Bed Rooms: One child under six may stay as an extra guest using the available bed. No extra beds or cribs are provided.