Privacy Policy
At **Punta Leona Beach Club & Nature Resort**, we deeply value privacy and are committed to earning the trust of our guests by adopting high standards. Our privacy policy details the type of personal information we collect and receive, the circumstances under which such information is collected or received, and the policies and procedures established for its use, storage and sharing in limited situations. In addition, it describes the steps to take if you have any questions or requests regarding your personal information or our policies and procedures, as well as the contact person and means of contacting him or her. In this policy, personal information refers to identifiable data such as your name, address, email address or telephone number, which is not publicly available.
What information do we collect?
We collect information from you when you register on our website, place an order, subscribe to our newsletter or fill out a form. When ordering or registering, we may ask for your name, email address or phone number. However, you can visit our site anonymously.
What do we use your information for?
Any information we collect from you may be used in the following ways:
- To improve our website: We continually strive to improve the website offerings based on the information and feedback we receive from our customers.
- To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
- To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, except for the express purpose of delivering a purchased product or requested service.
- To send periodic emails: The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you wish to stop receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- To make a reservation: When making a reservation or using the services of Punta Leona Beach Club & Nature Resort, it is necessary to have information to identify you, contact you and process your purchase and requests. This information typically includes, but is not limited to, your name, address, telephone number, email address, credit card number and expiration date, and language preference.
How do we protect your information?
We implement a variety of security measures to protect your personal information when you place an order, enter, submit or access your data. We use a secure server and all sensitive information, such as credit card information, is transmitted via Secure Socket Layer (SSL) technology. This information is encrypted in our payment providers database and is only accessible by authorized persons with special access rights, who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes, cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow it). These cookies allow the sites or service providers' systems to recognize your browser and capture and retrieve certain information. We use cookies to help us remember and process the items in your shopping cart, as well as to understand and save your preferences for future visits. For more information about the type of information we temporarily store, please visit the section called “Cookie Policy” on this website.
Do we disclose information to third parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is necessary to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to third parties for marketing, advertising or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's Online Privacy Protection Act
We comply with the requirements of COPPA (Children's Online Privacy Protection Act) and the Costa Rican Law No. 8968. We strive not to collect information from anyone under 16 years of age. Our website, products and services are directed to persons 16 years of age or older.
Online privacy policy only
This online privacy policy applies only to information collected through our website and not to information collected by other means.